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GBTA 2017 Recap - Best Takeaways from attendees

From our PSBTA President - Ryan Schlemmer: 

INFLUENCER - The New Science of Leading Change

 Three Keys to Influence:

1. Identify the results you want to achieve.
2. Which behaviors will lead to the greatest amount of change?
3. How will you motivate and enable change?

 Tips on being an INFLUENCER

1. The most important capacity we possess is our ability to influence ourselves and other.  Learn to see every important problem you face as an “INFLUENCE CHALLENGE.”
2. Skilled influencers don’t just look for “silver bullets” that will solve complex problems. Influencers assess the behavior that limits the desired results.
3. Identify a handful of high-leverage behaviors that, if changed, will lead to desired results.

 Session created by VitalSmarts – www.vitalsmarts.com

 From our PSBTA Secretary - Michelle Bunn: 

Decision Making Framework for Smart Innovation:   We all really only rely on one method of making decisions, our gut!  We may use logic and facts to try to support the decision that we have already made in our minds.  When making decisions in business, it is important to remain curious and ask lots of questions.  The most important question to ask in business is “What COULD change my mind?”  Knowing we have already made a decision in our subconscious, it is important to recognize our perceptions and prejudices a continue to explore with curiosity.

 How to Produce and Manage Travel for Better Business Impacts: Road Warriors conservatively provide 4x their salary in business value.  The best travel programs can only return a 10% savings.  Instead of focusing on a finite amount of savings, focus on looking at how your travel program can continue to promote revenue growth?  Can you create policies that will help promote more productivity for your travelers while on the road?  Can you create policies that will reduce traveler exhaustion and road warrior burn out?

 Airline Sourcing More Than Contract Savings: Look at ways to optimize your airline’s contract?  Put SLAs in place for airline’s on-time departure/arrivals, cancellation percentage, etc?  Evaluate airlines that have wifi on xx% of their fleet?  There are ways that you can provide value to an airline contract besides the discounts.

From Jason Haws from Enterprise Holdings:

How to Procure and Manage Travel for Better Business Impact

o   The central question for the past 20 years -- "How does travel policy impact savings?"
o   The central question for the next 20 years -- "How does travel policy impact the value add?"
o   Travel policy DOES impact the value add

•   Measure and Manage What Matters
•   Prices
•   Friction
•   Attrition rate
•   Sales/business goals

Fact or Friction - How to Mitigate the True Traveler Pain Points Along The Travel Journey

o   What do 100% of high performing organizations have in common? An engaged workforce

• Average organization - 33% engaged (Gallup poll), 27% growth per share
• High performing - 70% engaged, 115% growth per share
• Traveler friction impacts
• engagement
• business outcomes
• productivity
• recruitment
• employee emotional physical well-being
• Ensure the travel program is managed with the business mission of the trip in mind - many times success is based off procurement objectives (cost savings, etc).

Tackling Traveler Satisfaction: True Stories from Travel Managers

• Moving from a transaction focus to more holistic
• Winning support for travel policy from executives is key
• Communication from the top (CFO or CEO) is essential for successful implementation and employee compliance
• Traveler satisfaction doesn’t mean the same thing to everyone
  • General traveler
  • Road warrior
  • Travel arranger
  • Executive arranger

From UBER blogpost: 

 4 GBTA Takeaways from today's top travel managers - Posted by Justin Lokey

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